A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable. If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost. After 30 days returns and refunds are subject to manufacturers warranty.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in. Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
We will process your order within 2 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3 days for delivery domestically, or 1 week internationally.
Any kind person donating online will receive a receipt either by snail mail or email. As we are a registered charitable organisation, all donations of $5 or more may be eligible to claim part back as a tax rebate when filing an annual tax return. Donations are not refundable.